Terms of Use

Last updated: 17 May 2026 · Effective date: 17 May 2026

These Terms of Use ("Terms") govern the agreement between you (a doctor or authorised clinic staff user) and the Service Provider identified below in respect of the DrPando application ("App" or "DrPando"). By using the App you accept these Terms.

1. Service Provider

• Service Provider: Kadircan İşbilen (natural person)
• Registered address: Talatpaşa, 34513 Esenyurt / Istanbul, Türkiye
• Contact: contact@drpando.com

2. Description of the Service

DrPando is a cloud-based software service designed for orthodontic practice management. Features include patient records, appointments, treatment plans, payment tracking, and medical-file upload.

DrPando does not provide medical diagnoses or treatment decisions and is not a medical device. Clinical decisions are made solely by the qualified doctor.

3. Eligibility and User Responsibility

• You must be at least 18 years old to use the App.
• You are responsible for all activity carried out under your account; you must protect your login credentials (email + password).
• You may use the Service only within the scope of your authorised professional practice.

4. Subscription, Payment, and Auto-Renewal

DrPando is offered on a monthly or yearly subscription basis:

• Monthly plan: renews automatically each month.
• Yearly plan: renews automatically each year.

Subscription fees are billed through the Apple App Store (for iOS) or Google Play (for Android) and are subject to the respective platform provider's payment terms. Subscription auto-renews unless cancelled at least 24 hours before the current period ends.

An initial purchase may include a 14-day free trial. If you do not cancel before the trial ends, you will be automatically enrolled in the paid subscription.

5. Cancellation and Refunds

You may cancel your subscription at any time:

• iOS: Settings → Apple ID → Subscriptions
• Android: Play Store → Account → Subscriptions

Cancellation takes effect at the end of the current billing period. Fees already paid for the current period are non-refundable. Refund requests are subject to the policies of Apple and Google; the Service Provider cannot issue direct refunds for app-store-billed subscriptions.

6. Acceptable Use

The following behaviours are prohibited:

• Using the App in violation of applicable laws, public order, or general morality
• Accessing or attempting to access another person's account without authorisation
• Bypassing the App's security mechanisms (reverse engineering, automated scanning, brute force, etc.)
• Using the App to distribute viruses or malware
• Generating excessive or unreasonable request volume that disrupts the Service
• Reselling the Service or providing unauthorised access to third parties

7. Patient Data Responsibility

With respect to patient data you enter into DrPando ("Patient Data"), you are the data controller and DrPando is the data processor. Accordingly:

• You are responsible for providing your patients with the privacy notice required by KVKK Article 10.
• You are responsible for obtaining any explicit consent that may be required.
• You are responsible for the accuracy, currency, and legality of Patient Data.
• You remain responsible for your professional confidentiality obligations.

DrPando stores and processes Patient Data only on your instructions and applies appropriate technical and organisational safeguards. See the Privacy Policy for details.

8. Intellectual Property

The source code, design, logo, documentation, and all content of the DrPando App are the intellectual property of the Service Provider. Your subscription grants you a limited, non-exclusive, non-transferable right to use the App.

You may not copy, modify, distribute, create derivative works, reverse engineer, or attempt to access the source code of the App.

9. Disclaimer of Warranties

The App is provided "as is" and "as available". To the maximum extent permitted by law, the Service Provider disclaims all express and implied warranties (including merchantability, fitness for a particular purpose, and non-infringement).

DrPando is not a medical diagnostic or treatment tool. Information or reports in the App do not replace the professional judgment of the doctor.

10. Limitation of Liability

To the maximum extent permitted by applicable law, the Service Provider's aggregate liability for any claim relating to you shall not exceed the subscription fees you paid in the 12 months preceding the claim.

The Service Provider shall not be liable for indirect, incidental, special, punitive, or consequential damages (including loss of profit, loss of data, or business interruption).

These limitations do not apply to damages caused by wilful misconduct or gross negligence.

11. Suspension and Termination

The Service Provider may suspend or terminate your account if:

• You breach these Terms
• You use the Service unlawfully
• Payment fails or a refund is issued by Apple/Google
• A security threat is detected

Upon termination, your data is deleted or anonymised within 30 days subject to applicable KVKK retention obligations.

12. Apple and Google-Specific Provisions

The App is distributed via the Apple App Store and Google Play:

• Apple Inc. and Google LLC are not parties to these Terms and have no obligation to provide customer support for the App. All support requests should be directed to contact@drpando.com.
• Apple and Google are not responsible for the App's compliance with these Terms.
• Apple and Google are not responsible for any third-party intellectual-property infringement claims relating to the App.
• Apple and Google are third-party beneficiaries of these Terms and are entitled to enforce them upon your acceptance.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of Türkiye. Any disputes arising out of these Terms or the use of the App shall be subject to the exclusive jurisdiction of the Istanbul (Çağlayan) Courts and Enforcement Offices. Rights of consumers under Consumer Protection Law No. 6502 are reserved.

14. Changes

The Service Provider may update these Terms from time to time. Material changes will be notified to you at least 30 days in advance by email or in-app notification. Your continued use of the App after the updated Terms take effect constitutes acceptance of the new Terms.

15. Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and the Service Provider and supersede all prior oral or written agreements.

Contact: contact@drpando.com